Shipping & Delivery
We keep pleasure stress-free—from checkout to your doorstep. Orders are sent in plain, discreet packaging with no brand or product names on the outside. Your bank statement will show a generic descriptor so your secret stays yours.
Quick highlights
Same-day dispatch Mon–Fri on orders placed before 2pm UK time
Free UK standard delivery on orders over £50
Plain, discreet packaging—always
Tracked shipping options with email updates
International delivery to most countries (customs may apply)
International Delivery
We ship discreetly worldwide. Delivery estimates:
Ireland & Western Europe: 3–7 working days
Rest of Europe: 4–10 working days
USA & Canada: 5–10 working days
Australia, New Zealand & Asia: 7–14 working days
Rates are shown at checkout based on destination and weight. Please note: local taxes, duties, and customs clearance fees (if any) are paid by the recipient. We can’t mark shipments as “gift.”
Discreet Packaging & Billing
Parcels arrive in plain, unbranded outer packaging with a generic return address.
Packing slips are product-name neutral.
Your bank/PayPal statement shows a generic business name
We’re proudly sex-positive—but we know privacy matters.
Tracking & Delivery Updates
You’ll receive a dispatch email with tracking as soon as your order ships.
Missed your delivery? Your carrier will leave a card or email with redelivery/collection options.
Need a safe place or neighbour delivery? Add it at checkout where available (you accept liability for safe-place deliveries).
Processing Times
Same day dispatch for paid orders placed before 2pm Mon–Fri.
Orders after cut-off or during sales/launches may need an extra working day.
Pre-orders ship when all items are ready; choose split shipping at checkout if you want in-stock items sooner (additional postage may apply).
Address Changes & Order Edits
We move fast. If you’ve made a mistake, email hello@nirobi.co.uk with “ADDRESS CHANGE – ORDER #[...]” within 30 minutes of placing your order. Once packed or dispatched, we can’t update details.

Need a hand?
We’re here for you (and your parcel).
Email:hello@nirobi.co.uk
Hours: Mon–Fri, 9:00–17:00 UK time (excluding bank holidays)

Returns
Changed your mind? No stress. Check our Returns & Refunds policy for how to start a return on unopened items and what to do if something’s faulty.

Discreet Delivery
We ship your order in a plain brown box or Polly Bag... the only exciting thing about it is what's inside!

T&C's
NIROBI is not responsible for in-transit delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.