How long will it take to get my order?

We process orders 7 days a week, and you’ll receive tracking as soon as your parcel is on the move.

🇬🇧 UK Shipping

Express (1–3 working days) — £5.99

Standard (2–4 working days) — £3.99

🇺🇸 USA Shipping (US Only)

Express (2–11 working days) — $13.99

Standard (3–17 working days) — $9.99

Please note: Delivery windows are estimates from dispatch. Carrier delays can happen, especially during peak periods.

Free UK shipping on orders over £30
Free US shipping on orders over $30

Yes. Every order ships in plain, unbranded packaging with no product details on the outside.

Orders are processed every day of the week, including weekends. During busy periods, processing may take a little longer — but we always aim to get your order out ASAP.

Yes. As soon as your order ships, we’ll email you tracking details so you can follow it all the way to your door.

Right now we offer shipping to the UK and USA (US only) using the options shown above.

Possibly. If any import duties, local taxes, or customs fees are charged, these are set by local authorities and are the responsibility of the recipient. (Customs processes can also add delays.)

We can’t guarantee exact delivery dates because carriers, weather, and peak seasons can affect timelines — but we’ll always help you track it down. Using your tracking link is the fastest way to see live updates.

Please check:

• safe place / porch / bins
  
• neighbours / reception / mailroom
  
• any delivery photo or notes in tracking
  

If it still hasn’t turned up, email us and we’ll help you investigate.

We pack orders carefully, but if something’s not right, email us with:

• your order number
  
• a photo of what arrived (and packaging, if relevant)
  

Please contact us within 30 days of delivery so we can make it right.

Questions, worries, or you just want a human? Email us at hello@nirobi.co.uk and we’ll take care of you.