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DISCREET DELIVERY
100+ 5-STAR RATINGS
FREE SHIPPING ON ORDERS OVER £30
FEMALE FOUNDER
NIROBI

NIROBI

Shipping & Delivery

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Tell your brand's story through images

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Tell your brand's story through images

Shipping & Delivery

We keep pleasure stress-free—from checkout to your doorstep. Orders are sent in plain, discreet packaging with no brand or product names on the outside. Your bank statement will show a generic descriptor so your secret stays yours.
Quick highlights

Same-day dispatch Mon–Fri on orders placed before 2pm UK time

Free UK standard delivery on orders over £50

Plain, discreet packaging—always

Tracked shipping options with email updates

International delivery to most countries (customs may apply)

International Delivery

We ship discreetly worldwide. Delivery estimates:

Ireland & Western Europe: 3–7 working days

Rest of Europe: 4–10 working days

USA & Canada: 5–10 working days

Australia, New Zealand & Asia: 7–14 working days

Rates are shown at checkout based on destination and weight. Please note: local taxes, duties, and customs clearance fees (if any) are paid by the recipient. We can’t mark shipments as “gift.”

Discreet Packaging & Billing

Parcels arrive in plain, unbranded outer packaging with a generic return address.

Packing slips are product-name neutral.

Your bank/PayPal statement shows a generic business name

We’re proudly sex-positive—but we know privacy matters.

Tracking & Delivery Updates

You’ll receive a dispatch email with tracking as soon as your order ships.

Missed your delivery? Your carrier will leave a card or email with redelivery/collection options.

Need a safe place or neighbour delivery? Add it at checkout where available (you accept liability for safe-place deliveries).

Processing Times

Same day dispatch for paid orders placed before 2pm Mon–Fri.

Orders after cut-off or during sales/launches may need an extra working day.

Pre-orders ship when all items are ready; choose split shipping at checkout if you want in-stock items sooner (additional postage may apply).

Address Changes & Order Edits

We move fast. If you’ve made a mistake, email hello@nirobi.co.uk with “ADDRESS CHANGE – ORDER #[...]” within 30 minutes of placing your order. Once packed or dispatched, we can’t update details.

Need a hand?

We’re here for you (and your parcel).
Email:hello@nirobi.co.uk
Hours: Mon–Fri, 9:00–17:00 UK time (excluding bank holidays)

Returns

Changed your mind? No stress. Check our Returns & Refunds policy for how to start a return on unopened items and what to do if something’s faulty.

Discreet Delivery

We ship your order in a plain brown box or Polly Bag... the only exciting thing about it is what's inside!

T&C's

NIROBI is not responsible for in-transit delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.