Customer Support FAQs
Got questions? We’ve got cheeky, clear answers on orders, shipping, returns and discreet packaging—straight from our female-founded team.
Frequently Asked Questions
How Do I Turn My Vibrator On?
How Do I Turn My Vibrator On?
First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.
Lost Your Vibrator Charger?
Lost Your Vibrator Charger?
Oh no! Don’t worry Nirobi has you covered. If you’ve lost your vibrator charger, you can easily order a replacement charging cable. If your charger arrived faulty, simply contact our friendly UK-based team and we’ll help arrange a new one quickly and discreetly.
Sex toy warranty?
Sex toy warranty?
Each sex toy is backed by a 12-month warranty, reflecting our commitment to exceptional quality. With attentive care, it will continue to deliver a premium experience.
Do you offer discreet delivery on sex toys?
Do you offer discreet delivery on sex toys?
Yes. Every sex toy order is shipped in plain, unbranded packaging to ensure complete privacy. Your purchase remains confidential from checkout to delivery.
Can I Break My Toy If Using It Too Often Or Aggressively?
Can I Break My Toy If Using It Too Often Or Aggressively?
At Nirobi, we create our toys from premium, medical-grade silicone—soft, body-safe, and built to last. Every product passes stringent quality control checks before it lands in your hands, so you can enjoy with confidence. Designed to handle plenty of love (and then some).


