Got questions? We’ve got cheeky, clear answers on orders, shipping, returns and discreet packaging—straight from our female-founded team.

First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.

Oh no! Don’t worry Nirobi has you covered. If you’ve lost your vibrator charger, you can easily order a replacement charging cable. If your charger arrived faulty, simply contact our friendly UK-based team and we’ll help arrange a new one quickly and discreetly.

Each sex toy is backed by a 12-month warranty, reflecting our commitment to exceptional quality. With attentive care, it will continue to deliver a premium experience.

Yes. Every sex toy order is shipped in plain, unbranded packaging to ensure complete privacy. Your purchase remains confidential from checkout to delivery.

At Nirobi, we create our toys from premium, medical-grade silicone—soft, body-safe, and built to last. Every product passes stringent quality control checks before it lands in your hands, so you can enjoy with confidence. Designed to handle plenty of love (and then some).