Customer Support FAQs
Got questions? We’ve got cheeky, clear answers on orders, shipping, returns and discreet packaging—straight from our female-founded UK pleasure team.
Need a safe word, or toy advice? We’re here.
We create body-safe toys that seriously deliver. Designed for feel-good fun, solo or shared. Got a question?
Explore our FAQs or Contact Us – we're always here to help (no judgment, ever).
How long does shipping take?
How long does shipping take?
UK orders usually arrive in 3–5 working days.
International shipping takes 4–16 business days, depending on where you are.
You’ll get tracking as soon as it ships. For exact timings and costs, check our shipping policy – some locations may vary.
Does my toy come in packaging?
Does my toy come in packaging?
Absolutely! Every piece arrives in discreet, recyclable packaging — because pleasure is personal, and we keep it classy (and eco-conscious).
Do you ship internationally?
Do you ship internationally?
Yes! We offer discreet international shipping so you can enjoy our toys anywhere in the world — because good vibes should be global.
Please check our shipping policies, as costs may vary depending on your location.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.
No stress, no awkwardness – just safe, smooth transactions for all your pleasure purchases.
Frequently Asked Questions
How Do I Turn My Vibrator On?
How Do I Turn My Vibrator On?
First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.
Lost Your Vibrator Charger?
Lost Your Vibrator Charger?
Oh no! Don’t worry Nirobi has you covered. If you’ve lost your vibrator charger, you can easily order a replacement charging cable. If your charger arrived faulty, simply contact our friendly UK-based team and we’ll help arrange a new one quickly and discreetly.
Can I Break My Toy If Using It Too Often Or Aggressively?
Can I Break My Toy If Using It Too Often Or Aggressively?
At Nirobi, we create our toys from premium, medical-grade silicone—soft, body-safe, and built to last. Every product passes stringent quality control checks before it lands in your hands, so you can enjoy with confidence. Designed to handle plenty of love (and then some).
