FAQs
Are your products safe to use?
- Yes, our products are made from high-quality materials that are body-safe, non-toxic, and free from harmful chemicals. We adhere to strict manufacturing standards to ensure the safety and integrity of our products.
How do I clean and maintain my sex toy?
- Proper cleaning and maintenance are essential for prolonging the life of your sex toy and ensuring hygienic use. We recommend following the manufacturer's instructions for cleaning, which typically involve using mild soap and water or a designated toy cleaner. It's also important to store your toy in a clean, dry place away from direct sunlight and extreme temperatures.
Do you offer discreet shipping and billing?
- Yes, we understand the importance of privacy and discretion when it comes to purchasing sex toys. All orders are shipped in plain, unmarked packaging with no indication of the contents.
What if I have questions or need assistance with my purchase?
- Our customer service team is here to help! If you have any questions or concerns about your order, product usage, or anything else, please don't hesitate to contact us. You can reach us via email hello@nirobi.co.uk
Do you offer warranties or guarantees on your products?
- Yes, we stand behind the quality and performance of our products. Many of our products come with a manufacturer's warranty against defects in materials or workmanship. Additionally, we offer a satisfaction guarantee and will work with you to resolve any issues or concerns you may have with your purchase.
Are your products suitable for beginners?
- Yes, we offer a wide range of products designed for users of all experience levels, from beginners to advanced. Whether you're new to sex toys or an experienced enthusiast, we have something for everyone. Our website and customer service team can help you find the perfect product for your needs and preferences.
How can I ensure a comfortable and pleasurable experience with my sex toy?
- We recommend experimenting with different products, sizes, and sensations to find what works best for you. Start with smaller or less intimidating toys if you're new to using sex toys, and don't be afraid to explore your desires and fantasies. Communication with your partner, if applicable, is also key to ensuring a satisfying and enjoyable experience.
Is my personal information secure when shopping on your website?
- Yes, we take your privacy and security seriously. Our website uses encryption technology to protect your personal information and payment details. We will never share your information with third parties without your consent, and all transactions are processed securely.
Don't be shy! If there is something you want to ask us please fill out the below form!